Contact
Email is the quickest way to reach us, and it's the right one for anything to do with an order. Facebook Messenger is there for a quick question before you buy.
contact@sigbuddy.com — the best way to reach us, and the one to use for anything about an order.
If you're writing about an order you've already placed, include the email address you used at checkout. That's what the order is filed under, and it saves a round trip.
Facebook and Messenger
We're on Facebook at facebook.com/SigBuddy, and you can message the page directly through Messenger.
Good for a quick question before you buy. For anything involving an order, a refund or a fault, email is better — it keeps everything in one thread rather than in an app.
Who you're buying from
SigBuddy, NZBN 9429053437631, based in Auckland, New Zealand. Every display is built and shipped from here. The full terms are in terms of sale.
Returns are handled by email rather than sent to a counter: get in touch first and we'll give you the return address along with what to include — see returns and refunds.
Worth checking first
Two things answer most of what arrives in the inbox, and both are quicker than waiting on a reply:
- If the display is showing nothing, the usual cause is the Modbus TCP server being switched off in the mySigen app. It's off from the factory. The setup section covers turning it on.
- Delivery times, shipping rates and the returns window are all on shipping & returns.
If that doesn't sort it, email us.